Privacy Policy

Introduction

Airstars is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our IT consultancy services, including network infrastructure, device management, and workspace solutions.

Information We Collect

Personal Information

• Contact details (name, email, phone number, business address)
• Business information (company name, role, industry)
• Communication preferences and service requirements

Technical Information

• Network configuration data during site surveys and assessments
• Device inventory and management information
• System logs and performance metrics (when providing ongoing support)
• Workspace configuration details (Google Workspace, Microsoft 365)

Website Usage Data

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referral sources and search terms used

How We Use Your Information

Service Delivery

• Conducting wireless site surveys and network assessments
• Configuring and managing IT infrastructure and devices
• Providing ongoing technical support and maintenance
• Implementing security policies and monitoring systems

Communication

• Responding to service inquiries and support requests
• Providing project updates and technical recommendations
• Sending service-related notifications and security alerts

Business Operations

• Maintaining accurate client records and service history
• Improving our services based on client feedback
• Ensuring compliance with industry standards and regulations

Data Protection and Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Regular security assessments and updates
• Secure disposal of data when no longer needed
• Staff training on data protection best practices

Data Sharing and Third Parties

We do not sell or rent your personal information. We may share information only in these circumstances:

• With your explicit consent for specific service requirements
• With trusted technology partners when necessary for service delivery
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active client data: Duration of service relationship plus 7 years
• Technical documentation: 3 years after project completion
• Communication records: 2 years from last contact
• Website analytics: 26 months maximum

Your Rights

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where applicable

Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Airstars operates under Shababu Systems Ltd, registered in England and Wales.